Modernize your Customer Support
Video-based customer service allows your company to build digital comfort without losing the magic of personal touch. The results? Fast and effective processes. Happy and loyal customers.
- Fully customizable interface, flexible panels, menus and workflow
- Integration with existing call center software, back-end and archiving systems
- Ready-to-use modules (contracting, reporting, AI)
- Rapid implementation (within 3-4 weeks)
Interested? Book a Consultation or a Demo!
Video Call Center made easy!
Using video for customer interactions allows having friendly, lifelike conversations that develop trust and loyalty among customers. Happy and loyal customers tend to have a higher lifetime value (LTV). Plus our Video Call Center solution comes with multiple, ready-to-use modules for specific use cases.
According to British Barclays Bank survey using a video channel brings 44% higher Net Promoter Score than a telephone call center.
BROWSER-BASED CLIENT INTERFACE
No apps to install. Supports any modern desktop or mobile device (with a camera).
CUSTOMIZABLE OPERATOR INTERFACE
Flexible layout and workflow, customer and transaction data, dynamic scripts and menus.
EMOTION MONITORING & FRAUD DETECTION
AI based real-time satisfaction measurement, automated fraud and misuse detection.
EXCEL AND POWER BI-BASED REPORTING
Standard and custom reporting, including complex and integrated reports.
Typical use-cases
Video-based customer support is ideal for financial companies (e.g.video banking), for utility providers or telco companies (video customer support), for HR and for the healthcare sector (e.g. medical call center) and that’s just a few examples.
